Frequently Asked Questions
Q. Why Choose Us?
A - The professionals at Polished to Perfection offer a commitment to higher quality service. We are dedicated to providing exceptional customer service by promoting a positive, friendly and germ-free home environment.
Q. Are you licensed to clean?
A - Yes! Your safety and protection is our top priority. Our team is fully licensed and insured.
Q. What if I’m not satisfied?
A - We have a 100% satisfaction guaranteed policy. If you’re ever dissatisfied with any aspect of our recent services, just give us a call within 24 hours and we’ll work with you to resolve the problem.
Q. Do I have to be home during services?
A - Not at all. You are welcome to stay while we clean or you can leave us a spare key or alarm code. We keep your keys and access information extremely secure. Please provide us at least 24 hour notice if you won’t be home the day of your appointment.
Q. Does your company have uniforms?
A - Yes! Our team maintains a positive, professional appearance. We believe the image we project to our customers is an important factor in the success of our operation.
Q. Do you provide your own equipment and cleaning supplies?
A - We arrive with all the cleaning materials needed to perform all services. Aside from our standard cleaning solutions, we also offer green products. If you have any preferences, please let us know and we’ll do everything we can to accommodate your requests.
Q. How often should I have my home cleaned?
A - We suggest having your home cleaned regularly to prevent the spread of harmful bacteria. Polished to Perfection offers recurring cleaning services on a weekly, bi-weekly and monthly basis. In addition, we are also available for special one-time cleans such as move in/move out or deep cleanings.
Q. Should I do anything before you arrive?
A - We ask that you please put away all personal or unwanted items prior to our arrival. If you have any pets, please notify us prior to our arrival and find a place for your pets to be secure and comfortable while we clean.
Q. What days are you available to clean?
A - We are available Monday-Friday, 9 a.m - 6 p.m, with the exception of Wednesday, in which we close at 5 p.m. We are off weekends and holidays!
Q. Is there anything you won’t clean?
A - To ensure we provide your home with the highest quality of care, we do not clean in toxic environments. Also, for cross contamination and OSHA reasons, we do not clean any of the following: animal waste, bodily fluids/human waste, cat litter, insect infected homes or areas, or anything above our reach on a 2-step ladder. We also do not move heavy furniture.
Q. What is your cancellation policy?
A - You may cancel or reschedule your appointment by reaching out to us by phone or email. Kindly provide us at least 24 hours notice from the agreed appointment date and time.
Q. What if I’m going to be late for my appointment?
A - If you’re going to be late, we ask kindly that you notify us by phone ASAP. We’ll offer up to a 15 min grace period. However, after 15 mins have elapsed, you’ll be required to reschedule your appointment.